FAQs
Answer to frequently asked questions
Kinro 101
What is Kinro?
Who can use Kinro?
Does Kinro replace my doctor?
Can I be assessed remotely?
It's an emergency. What should I do?
Online Visits
How does this visit work?
Do I need to complete my online visit at a scheduled time?
Do I need a phone or video appointment for my online visit?
How quickly will a healthcare professional review my online visit?
Can I just get the medication and skip the online visit?
Pricing and Payment
How much is the online visit?
How much will my medication cost?
What payment methods do you accept?
When am I charged?
What is Kinro's refund policy?
General Inquiries
Who is eligible for the Kinro Weight Loss program?
What types of treatment does Kinro provide?
How is Kinro different from other weight loss programs?
Shipping
How long will it take to get my medication?
Is your packaging discreet?
Do I have to be home to receive my package?
How much does it cost to ship my medication?
What courier do you use for shipping?
Insurance
Am I covered by my insurance?
Our Healthcare Practitioners
How do I communicate with my Kinro practitioner?
Can I see the same Kinro practitioner after my initial assessment?
Who are the practitioners that will be reviewing my online visit?
