FAQs
Answer to frequently asked questions
Kinro 101
What is Kinro?
Who can use Kinro?
Does Kinro replace my doctor?
Can I be assessed remotely?
It's an emergency. What should I do?
Online Consultations
How does the consultation work?
Do I need to complete my online consultation at a scheduled time?
Do I need a phone or video appointment for my online consultation?
How quickly will a healthcare professional review my online consultation?
Can I just get the medication and skip the online consultation?
Pricing and Payment
$0. There's no consultation fee, no hidden charges, and no commitment — you only pay for your medication if your practitioner determines it's right for you. This is one of the things that makes Kinro different. Many telehealth providers in Canada charge $50-$100 just to talk to a practitioner, whether or not you end up with a prescription. We don't.
How much is the online consultation
How much will my medication cost?
We accept all major credit cards for any aspect of your treatment not covered by insurance.
What payment methods do you accept?
When am I charged?
What is Kinro's refund policy?
General Inquiries
Who is eligible for the Kinro Weight Loss program?
What types of treatment does Kinro provide?
How is Kinro different from other weight loss programs?
Shipping
How long will it take to get my medication?
Is your packaging discreet?
Do I have to be home to receive my package?
How much does it cost to ship my medication?
What courier do you use for shipping?
Insurance
Am I covered by my insurance?
Our Healthcare Practitioners
How do I communicate with my Kinro practitioner?
Can I see the same Kinro practitioner after my initial assessment?
Who are the practitioners that will be reviewing my online visit?
